Support
FAQ, Forum, Knowledgebase and Email
Most Visited Articles on Exporting
Which export format should I use? What are the best settings for low or high quality playback that won't stress PC resources. ( TestAssistant, Standard, Pro, Express)
Exported movie size is very large My exported movie is very large. How can I reduce the file size of exported movies? ( Standard, TestAssistant, Pro, Express)
Bad image quality in exported Flash I've exported my movie to Flash but it appears to be stretched or low quality. ( Standard, TestAssistant, Pro, Express)
Cannot use batch export in BB FlashBack Express or Standard The Help file talks about a batch export function, but the menu item for it is missing. ( Express, Standard)
Exported AVI doesn't play on other computers I've exported my movie to an AVI file. This plays fine on my PC but not in other computers. ( Standard, TestAssistant, Pro, Express)
Flash - SWF exports too large I've exported my movie to Flash (swf) but the file is too big. How can I reduce the size? ( Pro, Express, TestAssistant, Standard)
Will the BB FlashBack logo always be on my exports? Is the "Created with BB FlashBack" logo visible on my movies after I have purchased? ( Pro, TestAssistant, Express, Standard)
Flash movie pauses when I run it from web server My Flash exports play ok from my local hard drive, but when I copy them to a web server, playback pauses. ( Pro, Express, Standard, TestAssistant)
Flash movies turn all red after some time I export to Flash, but when I play the movie, after a few minutes it turns all red. ( Standard, TestAssistant, Express, Pro)
Search the knowledgebase for answers to questions and problems:
Feedback
Ideas? Questions? Problems or Praise?
We'd like to hear it. Give us your feedback


Customer Login
To view or change your profile and licences, or see your support plan details if you are a premium support customer, please login at our online store