FAQ, Forum, Knowledgebase and Email
Most Visited Articles on Recording
Windows 8 - does BB FlashBack support it? Does BB FlashBack support Windows 8? ( Pro, TestAssistant, Express, Standard)
Sound and video out of sync I record with sound, but when I play back the movie, the sound and video become more and more out of sync. ( Express, TestAssistant, Pro, Standard)
Low frame rate recordings I set frame rate to 25 fps, and record some video. But when I review the recording, it appears to be a much lower frame rate. How do I record at a higher fps? ( Standard, TestAssistant, Express, Pro)
When I record a video game I get a black screen You try to record a video game, but when the game is on-screen, the recording just shows black. ( Standard, TestAssistant, Express, Pro)
Cannot record PC sounds on Windows XP You cannot record the sounds you hear from the PC speakers. ( Standard, TestAssistant, Express, Pro)
Maximum movie length Is there a maximum length of time the recording can be? ( Pro, Express, TestAssistant, Standard)
Get a blank / black area when recording video I'm trying to record a video clip and in my recording I get a black rectangle where the video should be. ( Standard, Pro, Express)
Recording has black areas or is entirely black You make a recording, but parts of the movie are black, or the entire movie is black. ( Pro, Express, TestAssistant, Standard)
Can I record mode than one monitor? I want to record 2 or more monitors simultaneously. Can BB FlashBack do this? ( Standard, TestAssistant, Express, Pro)
A window or menu is missing from my recording When I make a recording, a particular window or popup menu is missing, not displayed. ( Standard, TestAssistant, Express, Pro)
Search the knowledgebase for answers to questions and problems:
Ideas? Questions? Problems or Praise?
We'd like to hear it. Give us your feedback

Customer Login
To view or change your profile and licences, or see your support plan details if you are a premium support customer, please login at our online store